Communication and action skills

 Communication and action skills

Communication and action skills involve observable behaviours. They are what people do and how they do it, rather than what and how they feel and think. For instance, it is one thing for helpers to feel concern for clients, and another to act on this feeling. How do helpers communicate to clients and act to show their sympathy and compassion for them? They need to do so with their words, voices and body language. Communication and action skills vary by area of application: for instance, listening skills, questioning skills and challenging skills.